Dear Fellow Residents,
Thank you for taking the time to respond to our recent survey on the communications provided by the Verandah Community Association (VCA). The survey was completed by over 350 residents. We received a wealth of feedback that has enabled us to have a better understanding of how well you feel you are kept informed and the methods used to deliver information. We will continue to pour through the data and the many comments but, for now, we want to showcase a few highlights.
What We Are Doing Well
• 88% of the respondents are satisfied with the methods used by the VCA to deliver information, i.e., emails, News You Can Use (NYCU), and the Verandah View, with issue specific emails receiving the highest positive response of 82%.
• 92% like to receive a monthly edition of NYCU.
Areas for Improvement
• Only 12% of respondents use the website and the majority of homeowners do not go to the website for information. The VCA will focus on navigation and content over the next several months.
• While the information received from the VCA is seen as easy to understand and useful, only 25% found it to be consistently timely. The VCA needs to work on being timelier in disseminating information.
Opportunities
• Overall, 65% or respondents were satisfied with the communication received from their Neighborhood Representatives. Numerous comments did, however, reveal the need for more consistency in communication and timeliness among all neighborhoods. The VCA will work to achieve consistency and timeliness.
• 76% of respondents regularly read the Verandah View. However, it was suggested that we work on providing a wider range of topics, including more focus on the work of the VCA and its committees. Interest was also expressed in making it easier to read the magazine on a phone. The VCA will work on improving the content and, to the extent possible, the readability of the Verandah View.
We are committed to improving communication with our residents and to following through on the information we have received. Thank you again for your feedback.
VCA Communications Committee
Elizabeth Lynch, Editor
Alice Borowsky
Stephanie Levin
Susan Shamey
Norm Toback
David Keeley, Board Liaison
