You’ve no doubt noticed that the construction of the Comcast fiber optic backbone is complete. We’ve finally moved to the next step, the installation of a connection to a new, more stable fiber optic system to each home.
Please be on the lookout for a letter that Comcast will mail to each homeowner. It will ask you to call a dedicated 800 number to schedule an appointment when it is convenient for you. We know that many homeowners may need to choose an appointment date in the fall when you return to Verandah. Alternatively, you can make provisions with a friend to be in your house for the installer. You have a choice!
The VCA will also be emailing all homeowners when Comcast begins the appointment process. Comcast has said it will likely take six months to complete installation throughout the entire community. A few other things to know:
1. If your home needs a new, updated router or converter boxes, the installer will provide them at no cost to you and will save you from having to make a trip to the Comcast Store.
2. Someone will need to grant the installer access to your home and remain with them. Our experience is that the installation takes about three hours.
3. Before the installer leaves your home, he or she will test your system to determine it’s operating at strength and speed throughout your home, and that all devices have connectivity.
4. You will be given a direct telephone number to call if you experience any problems with the new system.
You are urged to make an appointment when you are contacted to do so!
