WHAT PROGRESS HAS BEEN MADE IN INSTALLING THE NEW COMCAST FIBER OPTIC SYSTEM
Throughout the summer, Comcast has been working closely with the VCA to install the underground fiber for Verandah’s new Internet and cable TV service. Comcast’s contractor is almost done with the underground construction work. Grass and landscape restoration is in progress. The neighborhoods in Phases 1 and 2 are mostly complete and crews are now working their way to the neighborhoods closest to the Tropic Gate: Edgewater Trace, Willow Bend, Magnolia Point, Amblewind Cove, Willow Ridge, and Heritage Preserve. A few of the neighborhoods are just waiting for locates. Repairs continue to be addressed, as necessary.
Comcast is working directly with Neighborhood Representatives in the condominiums now when they need access to the units, and will reach out to Pebblebrook owners directly.
When will the new service begin?
Once the fiber is buried directly up to the exterior wall of your home or building (as early as December /January), Comcast will communicate with a phone number to call to schedule an appointment to bring the fiber into your home and make certain the system is working correctly. This allows residents to do so during the first quarter of next year when most are in residence. Comcast will make several attempts to schedule that appointment for you.
Do I need to be home when the Comcast Technician comes to install?
Someone will have to let them in and that person must be prepared to make decisions about connections to TVs and other devices.
When will the Comcast service switch from copper cable to fiber optic?
The VCA and Comcast will jointly make the decision to
switch once a significant majority (95%) of the community has been installed. All residents will be notified of the switchover date, and after that date, anyone who has not had their home installed, will lose service.
